At Temple Tuning we try to make your dealings with us as easy as possible. Due to the nature of the stock supplied there are Terms and conditions that must be adhered to, to cover both you and us. The Terms and Conditions cited below shall apply to your use of the website located at www.temple-tuning.co.uk. The placement and purchase of an order with Temple Tuning constitutes the acknowledgment and acceptance of all terms and conditions listed below. .
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Temple Tuning will ask you for particular information to enable us to process your order efficiently. We value your custom and confirm that this information will not be used for any other purpose other than processing your order. Sometimes products are sent direct from UK distributors, suppliers or manufacturers other than Temple Tuning. No information other than that required for shipping will be passed to our agents. Any emails sent to you will be specifically linked to existing order or in response to your email to us. We promise not to use your information for spam purposes and we would never sell it to a third party. When you sign up on www.temple-tuning.co.uk you will be asked to provide a password. It is your responsibility to look after this password and ensure that it your account is not accessed by unauthorised party.
Many parts sold by Temple Tuning are racing parts for off road use only. Laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting the vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Temple Tuning shall not be liable for any special, direct, indirect, incidental or consequential damages that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or labour. Temple Tuning shall not be liable for any damage or injury to persons or property resulting from improper installation or misuse of any part. Temple Tuning shall not be held accountable for any misconception or disappointment associated with any product. We always recommend professional installation of parts by qualified person.
Customer agrees that it shall defend, indemnify, save and hold Temple Tuning harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Temple Tuning, its agents, its customers, officers and employees, that may arise or result from any product sold by Temple Tuning or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Temple Tuning against liabilities arising out of: 1) any injury to person, property or vehicle caused by any products sold or otherwise distributed in connection with Temple Tunings website 2)any defective products sold to customer from www.temple-tuning.co.uk
Temple Tuning reserves the right to refuse or return any payment. *SALES CONDITIONS FOR CREDIT CARD PURCHASE
1. Delivery address must be the same as the billing address on your credit card statement.
2. To prevent credit card fraud and ensure our customer’s security in using credit card purchase over the internet, we may request a copy of credit card statement to authenticate the identity of the cardholder.
We will only consider shipping to an alternate address if you are already known to us as a repeat customer.
We require customers to provide land line registered to billing address for contact number. Mobile numbers only to be provided as additional contact telephone number.
Delivery and stock availability.
All items are despatched from Temple Tuning using trackable and signed for means. We always take steps to ensure that items are despatched using method that contains appropriate postal insurance. Please note that we are strictly a mail order enterprise and do not offer pick up as an available option. At this time we only ship within Europe. Payments will not be accepted from purchasers outside of Europe without prior agreement.
Many of the items offered at www.temple-tuning.co.uk are on the shelf and despatched to you within 1-7 days. However, as our product range grows it is impossible for us to keep every item listed on our website in stock. If a product you have ordered with Temple Tuning is not available from stock it will be sent to you as soon as our new stock arrives. Sometimes we may send to you direct from other distributors, suppliers or manufactors. All our items are shipped to you from the UK. Beyond the information given we cannot be more definitive about delivery dates. Shipping estimates provided are simply guidelines. They should not be relied on as absolute despatch times. We will keep you informed regarding your order status and inform you at earliest opportunity in the unlikely event that product transpires as unavailable.
Returns Policy and Special Orders
In accordance with law if you change your mind regarding your purchase we will accept a return within 7 days of the date item received by you. In order for the return policy to be adhered to the item must come back to us in it original condition. The product must be returned unopened with any seals or wrappings untampered. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. We will issue a full refund for the amount you paid for the item. We will not refund the postage cost. For your protection Temple Tuning recommends that trackable means be used to return goods. We only accepts returns of opened items in unlikely instance of faulty goods.
All exhaust products are treated as Special Order items. Special ordered goods cannot be cancelled and the right to return within 7 days is forfeit in relation to special orders.
If an incorrect item is sent out to you in error by us we request that you contact Temple Tuning within 7 days of reciept. The product must be returned in ‘as new’ condition within 10 days. On return item will be inspected and replacement or refund will be issued. We assume responsibility for postage in the unlikely event of an error on our part. If you do not contact us within 7 days, or return the product/s to us inside 10 days then the opportunity for replacement or refund will be forfeit.
In the case of product fault Temple Tuning will require the completion of returns form to accompany product and documentary evidence of professional installation. We will not refund where product has been incorrectly fitted or installed by non-qualified personnel. Once you have notified us of a difficulty you then have 7 days to return product. Returns must be sent to address provided with returns form and may be different from that given on our website. Please be aware that Temple Tuning is an internet based business and returns are only accepted by post.
It is your responsibility to ensure that you are ordering the correct part for your car. Temple Tuning will be as specific as possible in detailing items and remain enthusiastic about assisting with enquiries. However, the ultimate responsibility for ensuring you are purchasing the correct part for your vehicle remains with you, the buyer. This does not affect your right to cooling off period under law as outlined above.
In the event that the Buyer mistakenly orders the wrong product, Temple Tuning will refund the cost of the goods (less the initial delivery charge) when they are received back by the in a re-saleable condition with all packaging and seals intact. The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
Temple Tuning is unable to refund for goods that have been removed from their original packaging, or any item that is not in its original condition. It is the customers responsibility to check that the correct goods have been received BEFORE unwrapping goods supplied by Temple Tuning. We will not refund if packaging seals have been tampered. All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 working days.
Returned goods received after 7 working days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
All special ordered items must be prepaid before processing your order. Special ordered goods cannot be cancelled and the right to return within 7 days is forfeit in relation to special orders.
If you wish to return a product you must contact us for an returns authorisation number and returns address. The address for returns may not be the same as our registered business address.